Privacy Policy

Honeywell Services Group Pty Ltd

Last Updated: December 2025

Honeywell Services Group Pty Ltd (ABN: 40 682 561 431) ("we", "us", "our") is committed to protecting your privacy and complying with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or interact with our website.

1

What Personal Information We Collect

We may collect the following types of personal information:

  • Identity information: Name, date of birth, gender
  • Contact information: Email address, phone number, residential address
  • NDIS information: NDIS participant number, plan details, support needs
  • Health information: Medical conditions, disabilities, care requirements
  • Financial information: Payment details, invoicing information
  • Emergency contact information: Names and contact details of nominated persons
2

How We Collect Your Information

We collect personal information through:

  • Direct interactions when you contact us, register for services, or complete forms
  • Your NDIS plan manager or support coordinator
  • Healthcare professionals involved in your care
  • Our website through cookies and analytics tools
  • Third parties such as the NDIA (National Disability Insurance Agency)
3

Why We Collect and Use Your Information

We collect and use your personal information to:

  • Provide NDIS support services tailored to your needs
  • Assess your eligibility for our services
  • Communicate with you about your services and care
  • Process payments and manage invoicing
  • Comply with legal and regulatory obligations, including NDIS requirements
  • Improve our services and website functionality
  • Respond to emergencies and ensure your safety
4

How We Disclose Your Information

We may disclose your personal information to:

  • The NDIA for NDIS compliance and funding purposes
  • Your plan manager, support coordinator, or nominated representatives
  • Healthcare professionals involved in your care
  • Our service providers and contractors (e.g., IT support, accounting services)
  • Government agencies and regulators when required by law
  • Emergency services if your health or safety is at risk

We will only disclose your information with your consent or as authorized or required by law.

5

Data Security

We take reasonable steps to protect your personal information from:

  • Misuse, interference, and loss
  • Unauthorized access, modification, or disclosure

Our security measures include:

  • Secure storage of physical records in locked facilities
  • Password-protected and encrypted electronic systems
  • Regular staff training on privacy and data protection
  • Limiting access to personal information to authorized personnel only
6

Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. NDIS-related records are typically retained for 7 years in accordance with NDIS requirements.

Once information is no longer required, we will securely destroy or de-identify it.

7

Your Rights

Under the Australian Privacy Act, you have the right to:

  • Access: Request access to your personal information we hold
  • Correction: Request correction of inaccurate or incomplete information
  • Complaint: Lodge a complaint about how we handle your information
  • Withdrawal of consent: Withdraw consent for certain uses of your information (where applicable)
8

Overseas Disclosure

We do not routinely disclose personal information to overseas recipients. If we need to do so, we will take reasonable steps to ensure the overseas recipient complies with the Australian Privacy Principles or obtain your consent.

9

Website and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience. These technologies may collect information such as:

  • Your IP address
  • Browser type and version
  • Pages visited and time spent on our website
  • Referring website addresses

You can configure your browser to refuse cookies, but this may limit your ability to use certain features of our website.

10

How to Contact Us or Make a Complaint

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or want to make a complaint about how we handle your information, please contact us:

Contact Information

Honeywell Services Group Pty Ltd

Phone: 0481 978 060

We will acknowledge your complaint within 7 days and investigate it promptly. We aim to resolve complaints within 30 days.

If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC):

Office of the Australian Information Commissioner

Website: www.oaic.gov.au

Phone: 1300 363 992

11

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be posted on our website with a revised "Last Updated" date. We encourage you to review this policy periodically.

Your privacy is important to us.

We are committed to protecting your personal information and handling it responsibly.